Why Take this Training Course?

Giving existing customers an excellent experience is a key strategic to keep them coming back year after year. The ability to gain, satisfy and retain customers is the very core of business success and the key to driving profitability. 

In this training course you will learn techniques to grow and nurture your customer base and also how to find and use the right information to understand what your customers and buyers are looking which is quality and value to inspire loyalty, trust and the purchase decision.

This Greensage Business Consult training course will characterise:

• Identifying key customers & measuring their impact on profitability
• Understanding the elements of a customer relationship strategy
• Customer acquisition, retention and lifetime value
• Creating a customer centered organisation

• Evaluating customers’ needs and delivering consistent service 
• Understanding how to manage customer data and analyse it
• Planning a customer service programme 

What are the Objectives?

Participants by the end of this training will be able to:

• Evaluate and analyse value proposition for customer segment
• Develop a customer research programme to discover what the critical factors are
• Develop value in delivering consistency
• Create Customer Relationship Management systems  
• Evaluate customer feedback

Who is this Training Course suitable for?

This Greensage Business consult training course is suitable for:

• Marketing executives 
• Managers and supervisors
• Customer service professionals